FREQUENTLY ASKED QUESTIONS

Do I have to bring the glass to you or do you come to me?
In most cases, SuperGlass provides mobile service to the vehicle or building. There are cases where the glass is not installed and we can restore the glass at our locations. Whichever is the most convenient for the customer is our preference.

How deep of a scratch can be removed without creating distortion?
A scratch that is deeper than 3/1000ths of an inch will generally show distortion from the removal. Scratches that are less than 1/1000th of an inch can usually be blended over a large area to avoid or minimize distortion.

Why do some of my windows have white staining on them and can that be removed?
Water buildup on the outside surface of the glass will cause staining from the mineral residue in the water that remains after the water evaporates. After constant build up the stains can appear white and obscure clear vision.

The stains can be removed and the clarity restored, by using light abrasives and rare earth polishes with polishing pads and power tools.

How can I estimate the cost of having a scratch, scuff or stain removed from my glass?
A SuperGlass Scratch Removal Specialist will examine the damage, measure the depth and area size of the damage, map the window and provide you with an estimate based on time and materials for each unique job.

Will removing the scratch or scuff make the glass thinner and more prone to breakage?
Actually, removing the scratch will make the glass stronger as the scratched area has lost up to 90% of its strength due to the glass being scored there. Generally, as the maximum depth of scratch removed would be 3/1000th of an inch which will retain the minimal thickness of the original glass.

Can scratches be removed from laminated plate glass?
Yes, the laminate is between the sheets of tempered glass. The scratches will appear on either the outside of the outdoor glass surface or on the surface of the indoor glass.

Does removing scratches from glass or acrylic make a mess? Can it be done indoors?
The entire work area is masked on floor, walls and ceiling. The masking material is absorbent on the surface and waterproof on the bottom. The masking material is taped directly to the floor, walls and ceiling using protective painter's tape. Many jobs are performed indoors in office suites and homes.